Full version of RPG Maker VX Ace turned into Trial mode

About a year ago I purchased RPG Maker VX Ace for my daughter for her birthday. About 1.5 weeks ago it started asking for the product key and immediately closing if we didn't enter one saying that the trial period was over. My daughter has long since lost the product key so I can't reenter the key. I purchased a boxed copy of RPG Maker VX Ace through Amazon.com and I still have the receipt. I opened a support request through the support site and have the Support Request #60579 on July 13, 2014 but I still have not heard any response to my request.

Please help!

Thanks,

Bob

I can't tell about the key and sale side, there you have to wait for a reply from a Degica Staff member.


However, the key from the computer's registry can only be lost if either the registry has been damaged or if it fails to load completely - both strong indications that your windows is short of self-destruction, and may require a reformat and reinstall sometime in the future.


I suggest going into the system control - software and deinstalling all programs that are no longer needed, as well as disabling bakcground programs that aren't neccessary. Sometimes this can be enough to repair the registry (to be exactly, if it has become too big to be loaded into the remaining RAM).


If that doesn't help, make sure to confirm or read out all keys and S/Ns from all programs, because you might have to reinstall windows in a few months with reinstalling every program...

I planned on upgrading the OS to Windows 8.1 next month anyway, it currently has Windows Vista, it's been having other problems that I'm tired of troubleshooting.

I thought I'd try my luck at getting support here since Degica doesn't seem to bother responding to support claims. When I submitted the support request I received an email with the Support Request number saying that I should here a response within 48 hours...that was 52 Business Hours ago, or last Sunday...over a week ago. I still have not yet heard anything from them.

I would like to get the program working again so my daughter can use it again before her summer break is over.

Thanks for your help Andar!

Although our support staff is fairly busy at the moment, they're not ignoring support requests. Occasionally, a support e-mail gets caught by e-mail filters and doesn't reach the staff, or the support ticket system experiences a hiccup and doesn't let us know there's something that needs to be resolved.

I've sent another message to support, though, so they should be looking at your ticket soon. I apologize for the delay. :)

Thanks for your help!